Terms & conditions

Bessaha Holidays booking conditions

These are the Booking Conditions applicable to holidays booked with Bessaha Holidays and should therefore be read carefully. Should any part of these conditions become invalid or unenforceable this will not affect the validity of the remainder of these conditions.

Holiday contract

Your contract is with ST Bessaha Holidays, Doare Eghraissane, Edouagrane, Biougra, Agadir. The person signing the booking form must read and accept these Booking Conditions. In the case of a group booking the group leader or « lead name » must have the authority to sign on behalf of everyone in the group. The lead name will be responsible for the full cost of the holiday including insurance premiums, cancellations and amendment charges. No booking contract exists between Bessaha Holidays and the client until the booking form has been received. We reserve the right to refuse to accept bookings in our absolute discretion without stating the reason for doing so. Please inform us immediately if there are any discrepancies in the costs or details of your booking.

Risk acceptance / entry form

It is a condition of entry onto each trip that the risk acceptance waiver must be read, and agreed upon before arrival. In booking with Bessaha Holidays the passenger acknowledges that all trips/tours involve inherent risks that may not be present in the case of conventional holidays. In accepting the risk involved passengers acknowledge the decision to travel has been made after due consideration or relevant travel information and no liability exists to Bessaha Holidays.

Responsibility

Bessaha may act as an agent in the arrangement of travel services (e.g. Car hire )  and accepts no liability for any injury, loss, damage, accident, delay, irregularity or costs incurred that may arise to any passenger or third party resulting from the passengers or third party’s use. Some of our service providers (e.g. Car hire Companies) will have additional booking conditions. As agents for these providers we do not take responsibility for any omission, default, neglect or accuracy of any information or statement made by them. Some service providers may require additional booking forms to be completed in order for reservation to be completed.

Prices

All prices are in pounds sterling unless otherwise stated. Upon making your booking the price of your holiday will not normally be subject to change, however we reserve the right to increase or decrease prices due to variations in service charges, insurance/security levels or exchange rates. Once a booking has been made discounts cannot be applied retrospectively.

Full payment is required at the time of booking.

Cancellation of holiday by the client/s

If you are obliged to cancel your booking you should write to Bessaha Holidays immediately. The following sliding scale determines if your holiday is refundable:

* Cancellation over 6 weeks before departure date – loss of 30% of holiday cost

* Cancellation 4-6 weeks before departure date – loss of 50% of holiday cost

* Cancellation 2 – 4 weeks before – loss of 75% of holiday cost

* Cancellation under 2 weeks before – loss of 100% of holiday cost.

Cancellation of holiday by Guest Teachers Retreats

If you are obliged to cancel your booking you should write to Bessaha Holidays immediately. The following sliding scale determines if your holiday is refundable:

* Cancellation over 12 weeks before departure date – loss of 30% of holiday cost (deposit)

* Cancellation 8 – 12 weeks before departure date – loss of 50% of holiday cost

* Cancellation 6 – 8 weeks before – loss of 75% of holiday cost

* Cancellation under 6 weeks before – loss of 100% of holiday cost.

Cancellation of holiday by Bessaha Holidays

Bessaha Holidays reserves the right in any circumstance to cancel your holiday. However, in no case will we cancel your holiday less than 8 weeks before the scheduled departure except for reasons of ‘force majeure’ which include war, political unrest, strikes, acts of God, epidemics, natural and technical disaster, closure of ports and aircraft or unless the clients default in the payment of the balance of the holiday price. In circumstances where we are unable to provide the holiday you have booked we will return to you all monies paid, or offer you an alternative holiday of similar standard.

Alterations to your holiday by Bessaha Holidays: It is unlikely that we will have to make any changes to your holiday, but occasionally small changes may be made, which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date.

All our conditions are subject to British Law.

General

Your holiday starts and finishes where stated on your invoice or booking confirmation. We are not responsible for your travel to or from this point or for any expenses, including travel accommodation, subsistence and loss of earnings, caused by delayed return to your departure point, howsoever caused.

Airport transfers: It may sometimes be necessary to combine, on certain transfers, customers arriving or departing on more than one flight, which may require additional waiting time at your airport or accommodation. Sometimes our airport transfers are contracted to a local agency. Please note departure times are 3hrs prior to your flight departure from your accommodation.

Liability:

Bessaha Holidays accepts responsibility for ensuring the holiday you book with us is as described in the brochure and the services offered reach a reasonable standard. If any part is not provided as promised, we will pay you the appropriate compensation if it has affected your enjoyment of the holiday.

Complaints:

If you wish to make a complaint or claim whilst on holiday you must report it to the relevant supplier of the problem in question and to our Bessaha Holiday representatives, thereby giving them the opportunity to remedy the problem. We cannot accept any liability whatsoever if we are not informed immediately, of any problem during your stay. Complaints not resolved completely in resort should be made in writing within 28 days of the end of the holiday. We will not accept liability for claims received after this period.

Holiday termination and indemnity

While staying with Bessaha Holidays, clients are expected to behave in an orderly and acceptable manner and are expected to accept responsibility for the conduct of themselves and their party. Should their behavior threaten the condition of the accommodation or vehicles or seriously impair the enjoyment of other guests, Bessaha Holidays reserves the right to refuse to further accommodate the guilty party and contractual obligations will be terminated. The guilty party will be liable for the cost of any damage caused.

Insurance

Everyone booking a holiday with Bessaha Holidays must have full travel insurance. Bessaha Holidays accepts no responsibility for loss theft or damage to persons or property during their stay. Guests must obtain their insurance independently

Transfers:

Agadir Airport: It may sometimes be necessary to combine, on certain transfers, customers arriving or departing on more than one flight. It may require additional waiting time at your airport or resort. Sometimes our airport transfers are contracted to a specialist local agency. Maximum waiting time at the airport is 60 minutes. Please note departure times are 3hrs prior to your flight departure from your accommodation. Bessaha Holidays take no responsibility for death or personal injury caused through the use of this service.

Health & fitness

It is your responsibility to ensure you have a suitable level of fitness to undertake your cookery holiday, yoga retreat or bolt on activities. Seek the advice of your doctor for specific health recommendations for travel to the region you are visiting and/or for any pre-existing health concerns. Bessaha Holidays reserves the rights to ask for a current medical certificate stating you are fit to partake on a trip. Any medical expenses or related costs incurred during your trip are not the liability of Bessaha Holidays.

Passports and visas

It is the passenger’s responsibility to carry a valid passport and have obtained the appropriate visas when travelling with Bessaha Holidays. Please ensure passports are valid for a minimum of 6 months beyond your date of arrival for the trip/tour.

 

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