FAQs

How do I make a booking enquiry?

It’s very simple. Use the enquiry form on our website, email us hello@bassahaholidays.com or telephone us on +212(0)6 961 854 66. You will receive a no obligation quotation giving you the full details of your package and what’s included, along with a booking form.

How do I make a booking?

To book, we require completion of our booking form and a 50% non-refundable deposit. Booking forms will be emailed to you once your package & date has been decided. Payments can then be made by PayPal, by credit card, or by bank transfer.

Can I make changes if I need to?

Yes. We will work with you to ensure your party is just as you want it, if you find you have to make changes there are usually no problems as long as we have enough notice.

Can you cater for specific dietary requirements?

Yes. We can amend all recipes and menus to suite any dietary requirements or food allergies once we have been enough notice and information.  All guests should be aware that not all ‘specialized food alternatives’ are available.

Can you cater for any group size?

Yes. We can offer packages for almost any size group.

Is it possible to just book an activity/accommodation?

Yes, we are very flexible in our bookings and can tailor for almost all packages, please contact us here with your enquiry.

Where is Riad Zanbaq?

Riad Zanbaq is situated in a quite cul-de-sac, on the outskirts of Biougra, in the Agadir region of south Morocco. It’s a 15 minute drive from Agadir international airport.

How do I get there?

You can fly direct to Agadir from UK and other European cities, with flight times between 2-4 hours. Guests travelling from the US can connect either in Casablanca or at a European airport, as there are no direct flights to Agadir. From Agadir airport it’s a 15 minute drive south. Transfers from Marrakech can be easily arranged with the journey time being between 2 -3 hours. There will be an additional charge for Marrakech transfers of, approximately £30 per person.

Do I need a visa?

EU passport holders do not require a visa to enter Morocco for tourist purposes, for the period of 3 months. Your passport must have a minimum of 6 months remaining, as well as being valid for the duration of your stay. If you hold a passport from outside the European Union we strongly recommend that you check with your nearest Moroccan Embassy.

What is the currency in Morocco, and where can I get it?

The currency is the Moroccan Dirham. Exchange rates vary, but tend to stay around 13.5 dh to the £1, 11 dh to the € and 7.6dh to the $. Dirhams can only be obtained within Morocco.

There are exchange facilities and ATMs in the airport. There are also plenty of ATMs in Biougra, and Agadir. Many of the ATMs in Morocco do not accept Maestro and can be unreliable, if you have a VISA card we recommend you bring it. It is not advised to bring travelers cheques as you can’t change them at the airport and there are very few places in Agadir that will change them.

What type of food is served?

If you are joining one of our cookery courses you will enjoy a range of Moroccan dishes. Breakfasts and dinners at the Riad are a range of Moroccan and international dishes.

What shall I wear?

Morocco is a liberal Muslim country, and men and women are welcome to wear shorts and t-shirts.  Swimming costumes and bikinis are normal on the beach but it is advisable to cover up your arms and legs a bit when walking around town, as Biougra is still quite traditional. Shorts, t-shirts and flip-flops are the norm. Trousers and jumpers will be needed from October to March, as the evenings will be chilly so warm clothes are a good idea during that period.

Do I need an adapter?

Morocco is on 220 volts with two-pin round plugs.

Arrival & departure

Our residential cooking holidays typically run from a Saturday to Saturday, or Sunday to Sunday. On your first day you can arrive at any time. If you are staying with us on a B&B basis it is not always possible to have your room ready before 2pm. If you do want to arrive early and your room isn’t immediately available, start enjoying yourself anyway. Check out is officially 12pm, but if you would like a later check out, let us know and we’ll do our best. Please be aware that if you supply the wrong arrival or departure details and we send a transfer this will count as your transfer.

Can I drink the water?

As a general rule, do not drink the tap water in Morocco. My family and I drink the tap water at Riad Zanbaq, but nowhere else. We provide filter water and bottle water at the riad for you to enjoy.

Are Agadir airport transfers free?

Yes! We provide free Agadir transfers. On occasion it maybe necessary to wait for a flights landing at similar times, (up to 30 mins).

Medical information

In general no vaccinations are required for visitors to Morocco and anti-malarial precautions are not necessary, but please get advise from your doctor or travel clinic. We have first aid equipment along with staff trained in administering first aid. In case of an emergency, there are hospitals and clinics in Biougra, and Agadir. Medical charges will apply according to the treatment received so make sure you have travel insurance before you arrive. There is a well-stocked pharmacy in Biougra, which is open everyday.

Can we drive in Morocco?

Car hire is readily available in the area, and this is something you can arrange yourself or we can help you with. Please ensure you have the original of a valid EU driving license, which must have been held for at least one year. The law insists that you always carry your driving license and car hire documents with you when driving in Morocco. Seat belts must be worn at all times and you must not use your mobile phone whilst driving (a fining offense). Police and Gendarmerie checkpoints are based every few kilometers along the routes. Minor infringements will result in your having to make an on-the-spot payment. In Morocco, as in Europe driving is on the right. The main roads around Biougra are good. In addition, when driving in Morocco, we advise you to drive slowly and carefully as the roads are generally narrower and may sometimes have bumps and potholes, especially after periods of rain. We do ask that you take particular care when driving, bearing in mind the conditions of your hire car rental agreement.

 

 

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